RESUME

 
Professional ​
info​​

Solutions oriented IT professional with a strong understanding of computer hardware and software.  Results driven team player with demonstrated skills of providing technically accurate solutions.  Superb organizational, planning, and time-management skills.  Excel in organizing tasks to efficiently complete day-to-day obligations and maximize time.  Outstanding documentation skills, with exceptional follow through.  Trustworthy and loyal, with a genuine commitment to effective communication, quality, customer satisfaction, and relationship building. 

Influence Perception San Antonio, TX 78258 • May 2017 - Present

Influence Perception is a new company dedicated to assisting companies with their branding and design needs.

​Creative Specialist

Creative websites and graphic design projects based on client requirements.

  • Develop graphic images and effects to achieve design goals.

  • Assist with social media presence and search engine exposure.

  • Assure that websites are SEO optimized and multi-browser compatible.

  • Design layouts for websites and graphic design projects.

  • Perform website updates based on client needs.

  • Website maintenance.

  • Assure that all projects are accurate and meet client needs by editing and cross-checking.

  • Designed E-mail and print flyers.

  • Effectively manage and calls and documentation for each project.

 

Sirius Computer Solutions San Antonio, TX 78216 • August 2011 - Present

Sirius is the top IT solutions integrator in the US, for servers, software and services from Cisco, Dell, HP, IBM, NetApp, Red Hat, VMware and more.

Pre-Sales Converged Infrastructure Solution Build Specialist

Architect small to large scale solutions based on customer requirements, RFPs and presale consulting.  Implement technical designs based on product inquiries.  Meet Service Level Agreements.

  • Technical pre-sales specialist for the North Central and West Coast sales region supporting over 80 client executives and key accounts such as:Jack Henry & Associates, Phillips Health Care, and West Corporation.

  • Convert end-user requirements into accurate, detailed, and cost-effective configurations for servers, storage systems, and software.

  • Meet customer Service Level Agreements resulting in continuous customer satisfaction.

  • Design server installation instructions, network setup instructions, and server rack diagrams.

  • Facilitates order process by responding to technical product inquires from internal support staff, field representatives and end-users.

  • Work directly with System Integrators in building accurate Build of Materials resulting in a consistent accurate configuration and a rapid, well-organized sales cycle.

  • Assist inside sales personnel and work directly with reseller-partners to increase sales success.

  • Acquire and maintain knowledge of current Intel, AMD, IBM, Dell, HP, Microsoft and VMware products as well as the latest technology trends.

  • Acquire and maintain required technical certifications.

  • Create and maintain best practices that result in sufficient daily workflow.

  • Build solid working relationships with Sales Reps and Outside Architects which leads to sufficient end-to-end processes and helps to provide overall customer satisfaction.

  • Commit to operational processes and meet Service Level Agreements to provide excellent customer service

 

Pinnacle Partners – Adesa Lifeline Data Center  •  Indianapolis, IN  46240 • June 2011 – August 2011

Lifeline Data Centers is a wholesale colocation facility that provides data center and office real estate to companies who require uptime, connectivity, and room for growth.  Lifeline Data Centers is a leader in data center compliance, uptime, and innovation. 

Network Operations Center Technician (NOC Tech)

Continual monitoring, observation and support of systems.  Monitor and maintain internal networks to insure proper service levels.  Monitor data center cooling for high temperatures and excess heat.  Use SOC technology, such as ticketing systems, customer portal and network monitoring.  Follow documented processes and procedures and suggest changes and improvements.  Walk through for visual health checks of systems.

 

DeVry University  •  January 2009 – October 2011

Full-time Student

Internship at LiBanga Computer Solutions •  March 2011 – June 2011

Travel to customer sites to assist with planning, troubleshooting, and installation.  Data backup and recovery, application installation, system recovery, OS reimagining.  Create and document information concerning new and available products and services for customer information and to push sales.

 

Arrow Enterprise Computing Solutions Indianapolis, IN  46268 • September 2004 – February 2009

Arrow is a leading distributor of enterprise and midmarket products, solutions and services for the information technology channel.

Technical Engineer • April 2006 – February 2009

Provide pre-sales technical support and engineering expertise, to resellers, for IBM System p servers, software, and low end storage.  Identify, propose, and articulate solutions to fit customer requirements.  Size, design, configure, and recommend IBM server hardware and software, other products, and services.  Resolve customer technical issues.  Participate in technical/sales calls with Business Partners, SMB end users, sales representatives and Manufacturer Representatives.  Provide High Availability disaster & recovery solutions.  Acquire and maintain current knowledge of relevant product information and support policies in order to provide technically accurate, cost effective solutions to customers.  

  • Landed high-level technical position due to good work ethic and educational background.

  • Received highest allowable pay increase based on annual evaluation.

  • Obtained Platform certification through self study while performing everyday job functions.

  • Trained Business Partners, Sales and Technical teams on hardware.

  • Provide technical design assistance which led to increased sales.

  • Built strong relationships with customers due to providing cost effective, technically accurate solutions, and high levels of customer service.Relationships established resulted in repeat business.

  • Built relationships with my peers by being a team player, hard work, and dedication.

  • Create best practice documentation to assist peers with technically accurate solutions.

  • Commit to operational processes and meet Service Level Agreements to provide excellent customer service.

  • Customer satisfaction follow-ups which help to identifying new opportunities in existing accounts.

  • Hands-on system hardware experience due to onsite Business Partner Integration Center.

  • Hardware knowledge - PCs, Blades, Peripherals, Network/Memory Cards, RAID Disk Arrays, Removable storage.

Operations Coordinator  •  September 2004 – April 2006

Contract management, order entry, order tracking.  Assist sales team with management of new accounts.  Resolution of invoices and updating order statue reports.  Maintain control of backlog orders.

  • Built strong professional relationships with sales team by communicating efficiently.

  • Built strong relationships with customers by responding quickly and professionally to the request.

  • Flexible, making myself open and available for new projects.

  • Obtained business by recognizing new opportunities in old accounts.

Work​
experience​
Education

Bachelor of Science in Computer Information Systems (Systems Analyst and Integration)

 DeVry University, 2008-2011, GPA 3.5/4.0

 

Associate of Applied Science in Computer Information System (Computer Programming)

IvyTech State College, 2001-2004, GPA 3.5/4.0

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